Booking & cancellation terms

RevontulI HOTEL ROOM BOOKING AND CANCELLATION TERMS

1. Booking and confirmation
When making the booking the guest must present his/her name, living address, arrival- and departure times and payment method. The booking is binding after it is made.

2. Arrival and check-out
The rooms are available on the arrival date from 4pm and the check-out is at noon. The room can be held for a guest until 6 pm. If the guest will arrive later than 6 pm, he must inform about it or he will loose the reservation.

3. Cancellation and failure to show
Guest can cancel a one night room booking with no charge latest at 6 pm the day before the arrival date. If guest fails to show up to a booked room, the hotel has the right to charge one nights stay.

Bookings with more than 1 night can be cancelled 15 days prior to the arrival date with no charge. Cancellations made after this will be charged 50% of the stay's worth if not able to get another booking.

If a guest makes a cancellation to a booking with less than 2 days prior to the arrival date and the room doesn't get a new booking, the guest will be charged 100% of the stay's worth.

4. Leaving before agreed departure time
If the guest leaves before the agreed time, he must inform Revontuli about it latest 6pm the day before. Otherwise the hotel reserves the right to charge one night's stay.

If the booking was for more than one night's stay the guest must pay the agreed amount for the unused nights unless the room can be rebooked.

5. Guest appearance in the accommodation areas
The guests are obligated to follow good manners and regulations. If the guest breaks these regulations, he or she will be removed from the premises. In this case the guest pays for the whole amount for the booked stay.

6. Smoking and pets
Smoking is perhibited in all the indoor spaces of Holiday Centre Revontuli. For illicit smoking indoors will be charged 100€ ventilation fee. Bringing a pet to Holiday Centre Revontuli must be informed in advance. A charge of 15€ will be done per pet/booking.
For unauthorized pets will be charged a 40€ extra cost per pet / day. Revontuli is not responsible for illicit smoking or pet allergies to other guests. Lomakeskus Revontuli Oy follows the Majoitus ja Ravintolapalvelut ry Mara Accommodation services common reservation and cancellation policies.


Revontuli CABIN BOOKING AND CANCELLATION TERMS


1. Booking and confirmation
When making the booking the guest must present his/her name, living address, arrival- and departure times and payment method. The booking is binding after it is made.
A 50% reservation fee will be sent upon making the reservation. It shall be paid within 7 days of making the reservation and the rest for the payment will be made 14 days before the booking starts or at Revontuli Holiday Centre depending on what has been agreed. A 5€ delivery charge will be added to each invoice.

When picking up the key you must have identification and receipt of payment.

With an online booking the price for the reservation will be paid in full when making the reservation.

2. Arrival and check-out
The cabings are available on the arrival date from 4pm and the check-out is at noon. The room can be held for a guest until 6 pm.

3. Cancellation and failure to show

The notice of cancellation must always be made to Revontuli Holiday Center in writing. Cancellation fee is minimum 10€. A cabin booking can be cancelled without other charges 14 days prior to the booking. For cancellations made later then 14 days prior to the booking there will be no refund of already made payments unless the cabin can be rebooked.

4. Handing out the keys and cleaning
The key can be picked up from the Hotel Revontuli Reception. If you loose a key you will be charged for the expenses of changing the new locks. The end cleaning can be agreed on with Revontuli Holiday Centre, if you do not wish to do it yourself. The cleaning fee is 60€ / cabin (depending on the size of the cabin). If cleaning has not been ordered and the cabin is left without cleaning, Revontuli Holiday Centre has the right to charge a separate cleaning fee of minimum 70 €. The cabin must be left in the condition it was in with all the furniture in place and intact. Also the cabin outdoor areas should be neat. If Revontuli Holiday Centre has to take care of of some disorder mentioned above we reserve the right to charge a cleaning fee of 50€ / hour.

5. Cost of damages

The guest is responsible for the movables in the cabin during the stay. The guest is responsible for the charges of possible damages.

6. Headcount
The cabins can only vacate the number of people mentioned in the cabing details. Tents and trailers outside the cabins are not allowed. Extra people will be charged 25€ / person / night.

7. Complaints
All complaints must be done immediately to Holiday Centre Revontuli reception.

8. Smoking and pets
Smoking is perhibited in all the indoor spaces of Holiday Centre Revontuli. For illicit smoking indoors will be charged 100€ ventilation fee. Bringing a pet to Holiday Centre Revontuli must be informed in advance. A charge of 15€ will be done per pet/booking.
For unauthorized pets will be charged a 40€ extra cost per pet / day. Revontuli is not responsible for illicit smoking or pet allergies to other guests. Lomakeskus Revontuli Oy follows the Majoitus ja Ravintolapalvelut ry Mara Accommodation services common reservation and cancellation policies.